The Importance Of Feedback And Client Communication
To run a successful business it is essential to understand the importance of feedback and communication with a client or customer. Sometimes it is easy, other times it is challenging, it is not usually the same with every client, so one rule fits all doesn't really apply.
One thing that I have learnt being a Designer, is that my clients have always wanted to share their thoughts and input with regards to their project - Too right as well as they are, after all, paying for a service and will receive a product - branding, a website or both!
In today's post, I want to share 5 helpful tips to improve your feedback and communication with your client or customer.
A few weeks after the Square Design Summit 2026, I've been reflecting on the ideas, conversations and lessons that have stayed with me. From speaking about building a referral engine for your business to seeing designers put the Productised Services Starter Kit into action, here are my highlights and key takeaways from this year's event.