How To Deal With Unhappy Clients
Let’s be honest. Running a business is not always hunky-dory. There are good days, great days and then there are those days when you just don’t want to even turn your iMac (or PC) on, let alone respond to clients, especially when they are unhappy….
In this post, I wanted to cover how to deal with unhappy clients and 3 proven tips that turn unhappy clients into happy ones!
A few weeks after the Square Design Summit 2026, I've been reflecting on the ideas, conversations and lessons that have stayed with me. From speaking about building a referral engine for your business to seeing designers put the Productised Services Starter Kit into action, here are my highlights and key takeaways from this year's event.